General Returns

Cosmicbae will only accept returns on products that are identified as eligible for return or are received damaged. Once Cosmicbae confirms that your Product was returned in accordance with this policy, your credit card or PayPal account will be fully refunded. We do not accept any Product exchanges.

If the Product arrived damaged (“Damaged Product”), Cosmicbae will accept returns for a full refund only in accordance with the Return Procedures below. Once CuhsyPop confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.

Holiday Returns

For orders placed from November 11th to December 24th, we are extending our return window to make holiday shopping stress-free. Eligible holiday returns can be requested and sent back between December 28th and January 3rd. As with our regular policy, all returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions provided by our customer service team.

Return Procedures:

All returns must be made within 14 days after the Product delivery date. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. Once you request a return, if within the policy dates, you will be provided with return instructions. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued. For any further inquiries please contact us via email at support@cosmicbae.com or through our contact form.